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Member Services
Description
Through Member Services, Federation staff are on hand to support the work of your Association on a wide range of governance or operational issues and matters of interest. We offer telephone, email and in-person support to ensure you have the right guidance, tools and resources you need to get the help you need! Members of The Federation also have access to our online resource centre “Members Only”.
Member Services staff provide a wide range of free, monthly workshops and training opportunities, with a selection of daytime and evening options to meet your scheduling needs. We facilitate regular “Administrator Meetings” for paid staff positions during business hours, and “Board Workshops” for not-for-profit board members in the evenings.
We also host a number of exciting special events throughout the year, where you have the chance to join your peers, network, learn from your experience and strengthen the movement of Calgary’s community leaders. Our annual “Beyond The Four Walls” Community Development Conference is just one example!
Resources
FREE CONSULTATIONS
Telephone, email or in-person support for all your not-for-profit needs.
Click here to send an email request to a Member Services staff person.
FREE WORKSHOPS
Daytime “Administrator Meetings” and evening “Board Workshops” offer not-for-profit training on important governance and operational issues.
*Non-members may attend for a $50.00 fee.
Click here to view The Federation’s workshop registration page and the workshop guide
FREE RESOURCES
Access to our online resource centre “Members Only”. Areas of interest include: Board support, bylaws, policy development, job descriptions, meeting management, membership drives, insurance, conflict resolution, and more!
Click here to login to Members Only
THE FEDERATION’S “TOOLE PEET INSURANCE PROGRAM”
Community associations that belong to The Federation can qualify for liability and director & officer insurance through a specially designed “group” program.
Click here to contact The Federation and learn more
CREATING A NEW COMMUNITY ASSOCIATION
Community Association’s are not recognized as a Community Association until duly Incorporated under the provincial Societies Act. The following factors are required: name search, registered Objects, registered organizational Bylaws, and witnessed signatures of (5) five persons. In addition, support and recognition from The City of Calgary, Community & Neighborhood Service is required.
Click here to learn how you can start a Community Association today!
Support Available
The Federation’s Member Services staff provide consultative assistance and suggest recommended practices that can help your Association meet its various needs. Telephone and/or email advice and resources are available on an ongoing basis.
In-person assistance is available by-request only, and includes but is not limited to:
Federation services presentations, or a “meet and greet” with new boards
Board orientations (for new or existing boards)
Annual General Meeting (AGM) support
Running AGM elections, or “scrutineering” AGM elections as a neutral third party
One-on-one consultations for issues-based support and problem solving
Member Services staff also attend community events or Annual General Meetings to present our “Toole Peet Community Hero Awards”. These awards are volunteer recognition certificates that honour individuals or groups who have made outstanding contributions to their community. Awards applications are ongoing, and can be presented year-round.
Click here to nominate someone as a community hero!
CONFLICT RESOLUTION
For situations that have escalated, please contact Community Mediation Calgary Society (CMCS) for their mediation services at (403) 269-2707 or click here to send them an e-mail.
The Federation was co-founder with Alberta Arbitration and Mediation Association in forming the CMCS. They have dealt with Board conflicts, resident to resident conflicts, community development issues, and are a valued source of assistance in facilitation of difficult meetings.
Training and Workshops
*Non-members may attend for a $50.00 fee
Daytime “Administrator Meetings” are typically held the 3rd Wednesday each month, 10:00am-1:00pm from Sept-June, and have included past topics like hall rental practices, facility lifecycle issues, and more!
Evening “Board Workshops” are held periodically throughout the year, evenings from Sept-June, and have included past topics like Board governance, Presidents’ roles and responsibilities and more!
Click here to view The Federation’s workshop registration page.
Contact
Paul Meunier
Member Services Coordinator
(403) 244-4111 ext. 202
Click here to e-mail Paul.
